Wednesday, March 30, 2005

Berland's Fun Committee Meeting Minutes

Some ideas for fun at Berland's -

Food Eating Contest
Tar and Feather Tim (managers)
Dress Up Day
Customer Family Day w/ kids -
Fish Pond
DIY Seminar (build a project)
Dice Roll for Discount
Ticket Number for discount
Bowling Alley for discount
Birthday discount (same b-day as customers)
Digital Camera (pictures of customers)
Build project for donation to charity
Cookout day
Pancake Breakfast

Sale Flyer

Tuesday, March 29, 2005

Berland's Muddy Boots Sale

Saturday April 2nd and Sunday April 3rd



15% Off our Entire Stock!!

Special Store Hours - 9am till 3 pm both days.

These are the lowest prices you'll see until the September Tool Blowout. Don't be a tool fool! Come in and SAVE.

Wear Sunscreen




Ladies and gentlemen of the class of ['99]:


Wear sunscreen.
If I could offer you only one tip for the future, sunscreen would be it.
The long-term benefits of sunscreen have been proved by scientists, whereas the rest of my advice has no basis more reliable than my own meandering experience.
I will dispense this advice now.
Enjoy the power and beauty of your youth.
Oh, never mind.
You will not understand the power and beauty of your youth until they've faded.
But trust me, in 20 years, you'll look back at photos of yourself and recall in a way you can't grasp now how much possibility lay before you and how fabulous you really looked.
You are not as fat as you imagine.
Don't worry about the future.
Or worry, but know that worrying is as effective as trying to solve an algebra equation by chewing bubblegum.
The real troubles in your life are apt to be things that never crossed your worried mind, the kind that blind side you at 4 p.m. on some idle Tuesday.
Do one thing every day that scares you.
Sing.
Don't be reckless with other people's hearts.
Don't put up with people who are reckless with yours.
Floss.
Don't waste your time on jealousy.
Sometimes you're ahead, sometimes you're behind.
The race is long and, in the end, it's only with yourself.
Remember compliments you receive.
Forget the insults.
If you succeed in doing this, tell me how.
Keep your old love letters.
Throw away your old bank statements.
Stretch.
Don't feel guilty if you don't know what you want to do with your life.
The most interesting people I know didn't know at 22 what they wanted to do with their lives.
Some of the most interesting 40-year-olds I know still don't.
Get plenty of calcium.
Be kind to your knees.
You'll miss them when they're gone.
Maybe you'll marry, maybe you won't.
Maybe you'll have children, maybe you won't .
Maybe you'll divorce at 40, maybe you'll dance the funky chicken on your 75th wedding anniversary.
Whatever you do, don't congratulate yourself too much, or berate yourself either.
Your choices are half chance.
So are everybody else's.
Enjoy your body.
Use it every way you can.
Don't be afraid of it or of what other people think of it.
It's the greatest instrument you'll ever own.
Dance, even if you have nowhere to do it but your livingroom.
Read the directions, even if you don't follow them.
Do not read beauty magazines.
They will only make you feel ugly.
Get to know your parents.
You never know when they'll be gone for good.
Be nice to your siblings.
They're your best link to your past and the people most likely to stick with you in the future.
Understand that friends come and go, but with a precious few you should hold on.
Work hard to bridge the gaps in geography and lifestyle, because the older you get, the more you need the people who knew you when you were young.
Live in New York City once, but leave before it makes you hard.
Live in Northern California once, but leave before it makes you soft.
Travel.
Accept certain inalienable truths: Prices will rise. Politicians will philander. You, too, will get old. And when you do, you'll fantasize that when you were young, prices were reasonable, politicians were noble, and children respected their elders.
Respect your elders.
Don't expect anyone else to support you.
Maybe you have a trust fund.
Maybe you'll have a wealthy spouse.
But you never know when either one might run out.
Don't mess too much with your hair or by the time you're 40 it will look 85.
Be careful whose advice you buy, but be patient with those who supply it.
Advice is a form of nostalgia.
Dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it's worth.
But trust me on the sunscreen.

Tuesday, March 22, 2005

Tool Tracks

The Songs of Tool TV


from Tools of the Trade Magazine March / April 2005

Rock out with our tool-nutty friends from Berland's House of Tools and their new CD The Songs of Tool TV, greatest hits taken from 10 year's of owner Dwight Sherman's Chicago area TV show. There's something for everyone on this tool-themed CD, whether you fancy hard rock or easy listening.
Beyond the novelty of the lyrics, the music and production are really good. I've had the thing blasting in my shop for a month now and still get a kick out of it. My favorite track so far is the Tom Petty-sounding "At the Jobsite," a worker's lament if I've ever heard one. If you dig Bob Seger then you'd swear he's singing "...come on babe let's have some fun...I've got a brand new 'Cordless Autofeed Screwgun.'" Country fan? Try crooning along to "I'm Giving You a Tool for Christmas." As producer Roger Bain puts it. "I recommend that this CD be played at a loud volume, when you are in a fairly good mood."
The CD costs about $10. For more info call 847-590-8244 or visit www.rogerbaindemo.com.

-R.S.

Cheapest Gas links

Sunday, March 20, 2005

The Rise of Smart Buildings

Building-automation systems used to function in separate technology silos. Now vendors are rapidly adopting IP, Web services and other technologies that are beginning to converge with traditional IT infrastructures.

News Story by Robert L. Mitchell

MARCH 14, 2005 (COMPUTERWORLD) - At Panasonic Corporation of North America's headquarters, a project is under way to replace wall-mounted thermostats with individual, virtual thermostats controlled by PCs. Real estate management firm Kenmark Group in San Francisco created an operations center to save energy by centrally monitoring and controlling the multiple office buildings it manages. The system includes a common Web portal and uses XML and an IP backbone network to "talk" to components within individual buildings.

Toronto Pearson International Airport is tying a flight information database to heating, lighting and air conditioning systems at each gate in order to restrict energy use to those periods when gate areas are occupied.

As building automation systems (BAS) that control heat, air conditioning, lighting and other building systems get smarter, they're converging with traditional IT infrastructures. Emerging standards are enabling data sharing between building systems as well as with other business applications, improving efficiency and real-time control over building operating costs. Information security concerns, immature standards, the reluctance of vendors to give up proprietary technologies and ignorance among IT professionals of the convergence trend are all slowing the pace of this transformation, but it's gathering momentum.

Facilities managers are driving the change by demanding more-open systems. They're pushing BAS vendors to transform today's closed technologies into Web-enabled applications running over industry-standard IP networks. And the management of BAS is likely to increasingly fall to IT.

"IT folks are entering an era where virtually everything is converging in their direction, and it broadens their horizons tremendously," says Rick LeBlanc, president of HVAC products at Siemens Building Technologies in Buffalo Grove, Ill. IT won't operate BASs, but it will serve the facilities staff as a customer in much the same way it does accounting and other departments today, he says.

Many large companies already have centralized BASs that monitor and control the environment throughout large buildings and across campuses. These systems have begun to migrate to more open IT infrastructures in much the same way that telephone systems and IT networks have converged.

"Right now, there is a clamor to integrate control systems into IT networks," says Tom Hartman, principal at The Hartman Co., a consultancy in Georgetown, Texas. But the trend is likely to go well beyond that. Today's BASs typically include a network of sensors and other devices connected to controllers on each floor, a master controller for a building or campus, a Web server front end for monitoring building systems, and a back-end database for storing historical data (see diagram, page 28). But as intelligence continues to move into actuators, chillers, security cameras, sensors and other elements of building systems, these devices will increasingly communicate as peers via Web services, allowing BASs to be more flexible and integrate better with other systems.

"Next-generation buildings will be much more [integrated] than simply having the building automation system use the IT network," says LeBlanc.

"The long-term vision is that you'll be able to physically control everything based on preferences, criteria and business rules," says Joshua Aaron, president of Business Technology Partners Inc., a New York-based consultancy that helps companies physically move their IT infrastructures and data centers. But, he adds, "I don't see a lot of companies springing for it yet."

Open standards are just beginning to evolve and will likely break down the silos between building systems ranging from physical security to elevator controls. And the data from those systems is likely to be shared with other business applications such as the accounting system. This will allow for more-efficient buildings as applications are developed that can capitalize on newly converged data streams and real-time access to data.

"Standards will allow data to be shared between the two systems, and business decisions can be made [based] on that merged data," says Ron Zimmer, president of the Continental Automated Buildings Association (CABA) in Ottawa. But this nascent trend has largely gone unnoticed by IT organizations, Zimmer says. "It's being driven by the building side."

In the past, controlling the heat involved a call to the facilities person in the basement, who would turn valves to adjust the temperature. Current automated systems use sensors to detect comfort level and actuators to control the valves, but little else has changed.

"The first step with systems when they get computerized is you pave the cow path," says Toby Considine, chairman of the OASIS Open Building Information Exchange (OBIX) committee, which was formed in April 2003 to develop a standard, Web-based set of building-control system interfaces.

Converged Nets

Standardization has started from the bottom up. Proprietary cabling systems in networks that link sensors and other devices to controllers on individual floors have given way in recent years to two competing, open protocols, BACnet and LonTalk, while floor controllers are migrating onto IP backbones.

Barry Haaser, executive director of LonMark International, says LonTalk and BACnet will prevail at the device level for technical and cost reasons. Others aren't so sure. "Instead of two guys running the IT and controls networks, why not one guy? I see IP going down to the individual device," says Anno Scholten, chief technology officer at BAS vendor Plexus Technology Ltd. in Irving, Texas.

But sharing the IP backbone raises security concerns among network administrators. Yale University is starting a project to consolidate its BAS onto an IP network that will link 210 campus buildings, and it plans to tie the BAS into a room-scheduling system that will automatically control energy usage based on room occupancy. For security reasons, Bill Daniels, manager of systems and technologies for the university's facilities group, has created an isolated, parallel network that's protected by firewalls and uses nonroutable IP addresses to keep data off the Internet.

Jerry Hill, director of systems engineering at Yale, says security is paramount. "We don't want a student to hack into our building management systems just because they can," he says.

The problem is that Daniels wants to integrate the BAS with the university's accounting system for billing and chargeback, but facilities staffers who log in remotely typically can't get a static IP address from their Internet service providers.

Security is a problem at multiple levels, says Considine. Control system manufacturers have rudimentary password security mechanisms, but most have "no concept of directory-enabled security," he says. This worries Mark Kendall, CEO of Kenmark Group. "In some of our buildings, you can access the front door locks. Security is a very serious matter," he says.

Web Enablement

The pieces for successful IT/BAS integration aren't all in place yet. "Various XML groups are developing schemas to interface the building systems to the business systems," says Kirk McElwain, technical director at CABA. But right now, the lack of an industrywide language to program controls is an impediment, says Considine. He expects XML-based schemas to evolve but says basic interfaces must come first. What's needed is an abstraction layer so that programmers or other users don't have to understand control systems, he says.

For example, Johnson Controls Inc. developed a system for Toronto Pearson International Airport that's designed to allow its Airport Traffic Information Management System (ATIMS) to control lighting and heating at gates as air traffic controllers update flight information. The ATIMS database can pass an encrypted XML message via SOAP to a control system that brings up heat and lights at a gate.

Michael Riseborough, the airport's general manager of building and facilities, says that's just one part of an ongoing integration process.

The OBIX initiative includes a draft discovery service to allow sensors and other devices to plug and play. OASIS is also working on an alarm service that will offer a common interface for alerts and a service for recording historical data such as room temperatures. Industry-specific services are also under discussion, Considine says. "If OBIX works, we may have more Web services that are OBIX-related than all other Web services combined," he says.

Users are already experimenting with Web-based interfaces and XML. Kenmark Group can query sensors and other devices on its LonTalk network by way of a gateway. Updates go to a central database in its operations center. But integration isn't always easy.

Estructures Inc. offers a hosted BAS service that uses SOAP and XML to interface with customers' building-control systems through a LonTalk gateway device. But the interface only goes so deep. "It's only a veneer. Oddly enough, [customers] seem to be comfortable with that," says Scholten, former vice president at the Austin-based company. But behind the scenes, integrating with customers' building-control systems isn't as easy as it should be. "Because there are no standards, we're doing a lot of self-invention," he says.

BAS vendors continue to move cautiously and cling to proprietary interfaces, but Hartman says the industry will move on with or without them. "I don't think it's going to be the control companies that are going to lead the way on this. It's going to be the IT manufacturers," he says.

Companies that outsource IT to companies such as IBM often ask if the vendor can manage the BAS also, says Robert Frazier, an executive consultant at IBM. Today's systems are just too proprietary to gain the economies of scale necessary to do that profitably, he says. But emerging standards will make it possible to manage these systems within IT management frameworks.

"This is really emerging," says Mark Cherry, marketing manager at Honeywell International Inc. in Morristown, N.J. "Because IT's infrastructure is leveraged to knit this together, IT is becoming the glue."

Building System/IT Convergence

Saturday, March 19, 2005

Using a Power Drill





Baby with power drillGirl holding power drill with both hands








Dentist using large power drillDentist using right angle power drill





Drill toasting marshmallow







Drill bit against woodPower drill cartoon


Thursday, March 17, 2005

CPSC, DEWALT® Industrial Tool Co. Announce Recall of Battery Chargers

Dewalt Website

DEWALT Recall Hotline: (866) 543-3401
CPSC Contact: Ken Giles, (301) 504-0580 Ext. 1184

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), DEWALT Industrial Tool Co., of Baltimore, Md., is voluntarily recalling about 1.7 million battery chargers used with cordless power tools. The battery chargers include two models of DEWALT (DW9107, DW9108) and two models of Black & Decker Industry & Construction™ (97015, 97016) brands. The battery charger can fail to automatically shut off after the battery is fully charged, which can cause the battery to burst, and poses fire, burn and electrical shock hazards to consumers.

DEWALT has received two reports of batteries bursting and consumers suffering injuries, including minor lacerations and a minor burn.

The DEWALT battery chargers have model numbers DW9107 and DW9108, which is written on the front of the charger. The recalled DEWALT chargers have date codes from 9616 through 9752 located on the bottom of the charger. The DEWALT chargers are black with yellow lettering. "DEWALT" is written on the front of the chargers.

The Black & Decker Industry & Construction battery chargers have model numbers 97015 and 97016. The model number is written on the front of the chargers. They have date codes from 9616 through 9752, which is located on the bottom of the chargers. The Black & Decker Industry & Construction chargers are black. "Black & Decker Industry and Construction" is written on the front of these chargers.

Home center and hardware stores sold these battery chargers nationwide from May 1996 through August 2000 for between $50 and $ 60. During the same time, these chargers also were sold with some DEWALT® and Black & Decker Industry & Construction cordless tools.

Consumers should stop using these battery chargers immediately, and take them to a DEWALT or Black & Decker service center for a free replacement. To locate the nearest service center, or for more information, call DEWALT toll-free at (866) 543-3401 between 8 a.m. and 4:30 p.m. ET Monday through Friday, or go to service center locator at DEWALT's web site.

Based in Baltimore, MD, DEWALT manufactures and markets high performance industrial power tools and accessories for residential and industrial construction, professional remodeling and woodworking applications. For more information on the full line of DEWALT high performance tools and accessories, contact DEWALT Industrial Tool Co. at 701 E. Joppa Road, TW425, Baltimore, MD 21286; phone toll-free at 1-800-4-DEWALT (1-800-433-9258) or visit us at www.dewalt.com.

For additional news and editorial inquiries contact Warschawski Public Relations , 410-367-2700

Wednesday, March 16, 2005

Need a Building? Just Add Water

By Rowan Hooper

02:00 AM Mar. 15, 2005 PT

In a world with millions of refugees, numerous war zones and huge areas devastated by natural disaster, aid agencies and militaries have long needed a way to quickly erect shelters on demand.

Soon, there will be such a method. A pair of engineers in London have come up with a "building in a bag" -- a sack of cement-impregnated fabric. To erect the structure, all you have to do is add water to the bag and inflate it with air. Twelve hours later the Nissen-shaped shelter is dried out and ready for use.

The structure is intended to improve upon two current methods of providing emergency shelter: tents, which provide only poor protection, or prefabricated, portable buildings that are expensive and difficult to transport. Dubbed the Concrete Canvas, the shelter incorporates the best aspects of both forms. It is almost as easy to transport as a tent, but is as durable and secure as a portable building.

The inventors are engineers pursuing a master's degree in industrial design engineering at the Royal College of Art in London. William Crawford and Peter Brewin came up with the idea when they were thinking of an entry for the annual British Cement Association competition for new and innovative uses of concrete.

They thought of an inflatable concrete tent after hearing about inflatable structures that are built around broken gas pipes to carry out repairs.

"This gave us the idea of making a giant concrete eggshell for a shelter, using inflation to optimize the structure for a compressive load," said Brewin. "Eggs are entirely compressive structures with enormous strength for a very thin wall."

The idea won second prize in the cement association competition in 2004. Crawford and Brewin, who are both engineers and have worked, respectively, for the Ministry of Defense and as an officer in the British Army, were also inspired by the plaster-of paris-impregnated bandages used to set broken bones.

Crawford said he and Brewin have been developing the concept for 16 months and made eight full prototypes at one-eighth scale.

The inventors filed a patent, which covers the concept of creating structures using a cement-impregnated cloth bonded to an inflatable inner surface. Full-scale production is planned and could take off soon, as Concrete Canvas is short-listed for the New Business Challenge run by Imperial College London and the Tanaka Business School. The winner of the £25,000 ($48,000) prize will be announced next week.

The idea has already garnered several other awards, including the British Standards Institute Sustainable Design Award. This funded a trip to Uganda last year.

The pair spent a month meeting U.N. agencies and nongovernmental organizations, visiting refugee camps and demonstrating the prototype shelter. The response has been positive.

"If this was available now, we would buy 10 today," said Monica Castellarnau, program head for Medicins Sans Frontieres in Uganda.

Aid agency chiefs have been impressed by the simplicity and economy of the idea. A bag weighing 230 kilograms (approximately 500 pounds) inflates into a shelter with 16 square meters (172 square feet) of floor space. Cost is estimated at £1,100 ($2,100), while an equivalent-size Portakabin (a type of portable building widely used in the United Kingdom) costs about £4,000 ($7,700). The same-size tent costs about £600 ($1,150).

Concrete Canvas comes folded in a sealed plastic sack. The volume of the sack controls the water-to-cement ratio, eliminating the need for water measurement. You literally just add water.

"The shelter can also be delivered sterile," said Crawford. "This allows previously impossible surgical procedures to be performed in situ from day one of a crisis."

Markus Hohl, a lecturer on the Industrial Design Engineering course, praised the successful teamwork of Crawford and Brewin. "They've come up with a design that integrates plastic to inflate the structure and doubles as the inner skin; a wicking fabric that draws the water in and an external resin of concrete which holds the thing together: Concrete Canvas is triple clever."

Gareth Jones, former product development director of the award-winning vacuum-cleaner maker Dyson, admires the design simplicity and functionality of Concrete Canvas.

"The Concrete Canvas product tackles the key issues of portability, ease of assembly, durability and cost," he said. "The applications in the humanitarian field are immediate and obvious, but there are many other fields where this technology could successfully be deployed."

TTI buys Milwaukee and AEGtools business

Hong Kong-based Techtronic In-dustries Co. Ltd. (TTI) has entered into a stock purchase agreement to acquire Atlas Copco AB’s electric power tool and accessories business.
That business is currently conducted through Milwaukee Electric Tool Corp.and Atlas Copco Electric Tools GmbH and certain other entities under the brand names “Milwaukee®” and “AEG®.”
The net purchase price was set at $626.6 million on a debt-free basis.
The transaction, which is subject to regulatory clearances and customary closing conditions, is expected to close prior to the end of 2004.
“With their 80-year histories, Milwaukee is one of the most widely respected brands in the professional contractor market segment and in Europe, AEG brings an additional highly respected brand to our portfolio,” said Horst J. Pudwill, chairman and CEO of TTI.
“This acquisition takes advantage of our marketing and distribution networks and enhances our reach into the industrial/construction channel and power tool accessory market.
”Under the acquisiton, Milwaukee, AEG, Drebo® and their employees would join TTI’s employee base and product line consisting of Ryobi power tools and outdoor products, Homelite consumer products and the Dirt Devil® line of cleaning equipment.
“The TTI Group is particularly excited about the superb engineering and man-ufacturing expertise represented at Milwaukee and AEG,” Pudwill said. “This acquired expertise will further enhance our global ability to expand our entire prod-uct portfolio and enables us to work with Milwaukee’s strong dealer base in the United States, an important distribution channel for the professional contractor. Additionally, Milwaukee, AEG and Drebo complement our Ryobi® brand of consumer power tools and accessories.
”Founded in 1985, TTI is a leading manufacturer and supplier of home im-provement and floor care products, employing more than 16,000 people world-wide. TTI’s global brand portfolio in-cludes Ryobi power tools, Homelite® and Ryobi outdoor power equipment, Royal, Dirt Devil, Regina® and VAX® floor care appliances.
Milwaukee is a leading producer and seller of heavy-duty portable electric tools and accessories. It designs and sells a substantial range of professional drills, Sawzalls®, circular saws, grinders and hammers as well as accessories designed for specific applications such as diamond drill rigs and Steel Hawg cutting systems.
Atlas Copco Electric Tools GmbH is located in Winnenden near Stuttgart/Germany and is responsible for developing, manufacturing and distribution of high-quality portable power tools under the AEG and Milwaukee brands and accessories. The products are marketed through a number of sales companies worldwide, with a main business focus on Europe, Asia, Australia, and South Africa and target mainly the professional market such as the construction industry and high-end user.

Saturday, March 12, 2005

CPSC, Robert Bosch Tool Corp. Announce Recall of Skil® Table Saws

U.S. Consumer Product Safety Commission

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the manufacturers named below, today announced voluntary recalls of the following consumer products. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of product: Skil® Table Saw Model 3400

Units: 120,000

Manufacturer: Robert Bosch Tool Corporation, of Mount Prospect, Ill.

Hazard: The blade drive mechanism may loosen or the motor can separate from the tool. Loosening of the blade drive mechanism can result in kickback of the item being sawed, resulting in possible laceration. Motor unit separation can cause the coasting saw blade to damage the saw wiring resulting in possible electric shock, or the separated motor could strike the user and cause injury.

Incidents/Injuries: Robert Bosch Tool Corporation has received eleven reports of loose or broken motors. No injury or property damage has been reported.

Description: Only Skil® table saws with model number 3400 printed on the front side of the table base with the date codes listed below are included in the recall. Date codes are printed on the upper right corner of the table base and include 2002 date codes 28501-28831, 2003 codes 38101-39231 and 2004 codes 48101-48811. The table saw holds a 10-inch blade and is made of metal tabletop with a red plastic base.

Sold at: Home Depot, Lowe’s and Menards as well as independent hardware retailers nationwide from July 2002 through October 2004 for between $149 and $199.

Manufactured in: Taiwan

Remedy: Contact Robert Bosch Tool Corporation to receive a repair kit. The kit includes hardware and instructions for installation.

Consumer Contact: Robert Bosch Tool Corporation at (800) 351-5788 between 7 a.m. and 7 p.m. CT Monday through Friday or visit the Skil Web site at www.skil.com.






---

Send the link for this page to a friend! The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency's jurisdiction. Deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard or can injure children. The CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals - contributed significantly to the 30 percent decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

To report a dangerous product or a product-related injury, call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270, or visit CPSC's web site at www.cpsc.gov/talk.html. To join a CPSC email subscription list, please go to www.cpsc.gov/cpsclist.asp. Consumers can obtain this release and recall information at CPSC's Web site at www.cpsc.gov.

Thursday, March 10, 2005

PANASONIC - Important Battery Pack Recall Notice

Recall Notice



The continued safe operation of your Panasonic Cordless Power Tool(s) is of paramount importance to all of us here at Panasonic. That's why we're working closely with the U.S. Consumer Product Safety Commission to recall six (6) models of Panasonic Power Tool Battery Packs. Not all Panasonic Battery Packs are affected by this recall, but some packs could detach from the power tool unexpectedly and injure a consumer, or bystander, if struck by the battery pack. To date, no injuries have been reported - and we want to keep it that way! So...

If you own a Battery Pack model EY9230, EY9136, EY9231, EY9200, EY9106 or EY9201 manufactured between May 1, 2001 and November 20, 2002, stop using the battery and contact Panasonic at 800-833-9626 between 9:00 a.m. and 8:00 p.m. EST, Monday through Friday (The model number and date code are stamped on the top of the battery pack). Our customer service representatives will assist you in determining whether your Battery Pack(s) are subject to the recall and, if so, will arrange free replacement(s).

Again, your safety is our foremost concern and we appreciate your cooperation in this recall.

Wednesday, March 09, 2005

It's NOT about E-Commerce (The Electronics); It's about R-Commerce (The Relationships)

Terry Brock

by Terry L. Brock, MBA, CSP
We live in an E-crazed world. Everywhere you turn you hear about E-Commerce, E-this and E-that. Seems that some are thinking you only have to put an E in front of a word and you are in the digital age. How ridiculous!

No matter how sophisticated our technology gets, we still are working with human beings. This is something the wise and successful businessperson knows. The technology of 100 years ago was amazing at its time but it still required the human connection. 100 years from today we’ll use technology that will make our latest MP3 files and miniature chips in cellular phones look like 12th century crossbows.

Yet, in spite of all the E-Commerce real success comes from R-Commerce, Relationship Commerce It is the relationship that you have with the customer that matters most. Yes, this is more important than the price. Price can bring in a transaction. It can work for a short time but it is the long-term relationships that you establish that will keep customers coming back again and again. If you base your business on price alone, you’ll be blown out of the water when the next new business comes along that can undercut you (and they will eventually).

Case in point: Amazon.com is viewed as the poster child of E-Commerce. Jeff Bezos was Time Magazine’s Man of the Year because of the changes that he brought to our way of life. The company has focused on helping customers to feel comfortable to purchase not only books, but CDs, videos, GIFts and many other items of importance to their customers.

Is Amazon.com’s success due to the fact that they have the lowest prices? Anyone who can click to one of Amazon.com’s competitors knows that you can often buy the same product cheaper elsewhere. In the age of clicking to competitors, why doesn’t everyone just leave Amazon.com in a mouse click and go to the competition? In the age of sophisticated price shopping robots (like www.mysimon.com and www.priceworld.com) how can Amazon.com stay in business if they don’t have the cheapest prices? And yes, profit is in the picture for Amazon.com but they are building infrastructure and top-of-mind presence now. The profits are in the picture and will come in the future.

How can Dell Computer www.dell.com stay in business if they’ve built their business around the web? In the spirit of full disclosure, Dell Computer is a client of mine and I’m seeing up close what they do right to get and retain customers. Dell computers are not always the cheapest computers. You can even get some reliable computers from their competition at good prices. How is it that they keep their customers in light of lower-priced competitors?

Well, the answer is that price alone will not do it. Amazon.com and Dell Computer both provide several things that are critical for success in R-Commerce.

Reliability. Make sure your customers can rely on you. This means having technology that works and the good ole’ fashioned customer service that works. Dell computers are good and consistently hold up well in reviews and real world experience.

Passion. A passion to satisfy customers can build loyalty. My friend Jeffrey Gitomer says that customer satisfaction is worthless but customer loyalty is priceless. When you talk with the people at Amazon.com or Dell Computer you hear it in their voices and see it in their eyes. They love their customers and want to do what they can to make customers want to come back again and again. They focus on the fourth or fifth sale, not just the first.

Consistency. Both Amazon.com and Dell computer make it a point to be consistent in their approach to technology and customers. Note their websites and how simple they are, yet rich in content. Notice they provide this familiarity over and over.

Adaptability. Amazon.com started with books and expanded to other areas that customers like. Are they in the book business? No way. They are in the “making customers giddy with glee” business. What kind of business are you in? If you answer that with a given product or service, reframe your perspective. Think of areas where your customers need help and aren’t getting what they want now. Adapt to the new opportunities that await you.

“Sam Drucker” Approach. I grew up watching programs like “Petticoat Junction” and “Green Acres” on television. Both of these shows featured a character named Sam Drucker who was the General Store manager. He was kind, fun, funny and a bit goofy at times. However, he knew his customers and their needs by name. He was part of the family. Your customers want someone who can help them in their specific requests and make technology personable. Use data mining, CRM (customer relationship management) software and data collection technology to get to know your customer. Then use that information for their good. Think like Sam Drucker.

E-Commerce is the buzz word today. Yes, having the right technology is not only a good idea but imperative for success in today’s business world. But don’t loose sight of the fact that it is always about R-Commerce, Relationship Commerce. Building and enhancing relationships through technology, personal contact and meeting customers’ needs is what it is all about. It was before, it is now and it will be that way for the next 100 years.

Enjoy your visit to my Website!

Terry

Find out how using R-Commerce can change your business and increase your sales and revenue. Terry regularly speaks to groups in the US and around the world giving them real-world, practical ideas on how to develop and nurture relationship. He is a marketing coach who helps business owners market more effectively leveraging technology. Terry can be reached at 407-363-0505, by e-mail at terry@terrybrock.com or through his website at www.terrybrock.com.

Copyright © 2004, Terry Brock, All Rights Reserved Internationally. No portion may be reprinted or used in any way without prior written permission. Permission granted to Biz Journals to use in regular publications.

Tuesday, March 08, 2005

ATTORNEY'S ADVICE--NO CHARGE

Thanks Dwight!

Read this and make a copy for your files in case you need to refer to
it someday. Maybe we should all take some of his advice!

A corporate attorney sent the following out to the employees in his
company.

1. The next time you order checks have only your initials (instead of
first name) and last name put on them. If someone takes your checkbook,
they will not know if you sign your checks with just your initials or
your first name, but your bank will know how you sign your checks.

2. When you are writing checks to pay on your credit card accounts, DO
NOT put the complete account number on the "For" line. Instead, just
put the last four numbers. The credit card company knows the rest of
the number, and anyone who might be handling your check as it passes
through all the check processing channels won't have access to it.

3. Put your work phone # on your checks instead of your home phone. If
you have a PO Box use that instead of your home address. If you do not
have a PO Box, use your work address. Never have your SS# printed on
your checks. (DUH!) You can add it if it is necessary. But if you have it
printed, anyone can get it.

4. Place the contents of your wallet on a photocopy machine. Do both
sides of each license, credit card, etc You will know what you had in
your wallet and all of the account numbers and phone numbers to call and
cancel. Keep the photocopy in a safe place. I also carry a photocopy of
my passport when I travel either here or abroad. We've all heard horror
stories about fraud that's committed on us in stealing a name, address,
Social Security number, credit cards. Unfortunately, I, an attorney,
have firsthand knowledge because my wallet was stolen last month. Within
a week, the thieve(s) ordered an expensive monthly cell phone package,
applied for a VISA credit card, had a credit line approved to buy a
Gateway computer, received a PIN number from DMV to change my driving
record information online, and more. But here's some critical information
to limit the damage in case this happens to you or someone you know:

1. We have been told we should cancel our credit cards immediately. But
the key is having the toll free numbers and your card numbers handy so
you know whom to call. Keep those where you can find them.

2. File a police report immediately in the jurisdiction where your
credit cards, etc. were stolen. This proves to credit providers you were
diligent, and this is a first step toward an investigation (if there ever
is one).

But here's what is perhaps most important of all : (I never even
thought to do this.)

3. Call the 3 national credit reporting organizations immediately to
place a fraud alert on your name and Social Security number. I had never
heard of doing that until advised by a bank that called to tell me an
application for credit was made over the Internet in my name. The alert
means any company that checks your credit knows your information was
stolen, and they have to contact you by phone to authorize new credit By
the time I was advised to do this, almost two weeks after the theft,
all the damage had been done. There are records of all the credit checks
initiated by the thieves' purchases, none of which I knew about before
placing the alert. Since then, no additional damage has been done, and
the thieves threw my wallet away. This weekend (someone turned it in).
It seems to have stopped them dead in their tracks.

Now, here are the numbers you always need to contact about your
wallet, etc has been stolen:

1.) Equifax: 1-800-525-6285

2.) Experian (formerly TRW): 1-888-397-3742

3.) Trans Union: 1-800-680-7289

4.) Social Security Administration (fraud line): 1-800-269-0271


We pass along jokes on the Internet; we pass along just about
everything.

But if you are willing to pass this information along, it could really
help someone that you care about.

Congratulations : Nicole Montmarquette

You are Today's

CPSC, DEWALT Industrial Tool Co. Announce Recall to Repair 12-inch Miter Saws

Press Release

DEWALT Recall Hotline: (888) 771-4540
CPSC Contact: Ken Giles, (301) 504-0580 Ext. 1184


CPSC, DEWALT® Industrial Tool Co. Announce Recall to Repair 12-inch Miter Saws

WASHINGTON, D.C.– In cooperation with the U.S. Consumer Product Safety Commission (CPSC), DEWALT® Industrial Tool Co., of Baltimore, Md., is voluntarily recalling about 112,000 12-inch miter saws (Models DW704 TY1, DW705 TY1), which make angled cuts. Bolts on the saws can loosen and the blade could detach, posing a risk of lacerations to consumers.

DEWALT has received seven reports of consumers with lacerations when the blades on these saws detached.

The recall involves only 12-inch DEWALT miter saws with model numbers DW704 TY1 and DW705 TY1. The model numbers are located on the nameplate on the top of the saw’s housing. The saws are yellow with black accents. The recalled miter saws have date codes from 9201 through 9340. The date code is stamped into the end cap or back of the saws.


Home centers and hardware stores sold these miter saws nationwide from January 1992 through December 1993 for between $330 and $410.

Consumers should stop using these saws immediately, and call DEWALT to receive a free replacement bolt to repair the saw. For more information or to order the repair kit, call DEWALT toll-free at (888) 771-4540 between 8 a.m. and 4:30 p.m. ET Monday through Friday, or go to their support web site at support.DEWALT.com.

No other DEWALT miter saws are involved in this recall.

Based in Baltimore, MD, DEWALT manufactures and markets high performance industrial power tools and accessories for residential and industrial construction, professional remodeling and woodworking applications. For more information on the full line of DEWALT high performance tools and accessories, contact DEWALT Industrial Tool Co. at 701 E. Joppa Road, TW425, Baltimore, MD 21286; phone toll-free at 1-800-4-DEWALT (1-800-433-9258) or visit us at www.dewalt.com.

For additional news and editorial inquiries contact Warschawski Public Relations , 410-367-2700

Monday, March 07, 2005

Common Tool Schematic links

Adobe Reader required for most schematics, get it here.

Bosch
As of 3/7/05, the "Enter the Model Number below" feature isn't working, you can still find your tool by clicking "View all Owners Manuals / Parts Diagrams" then selecting your model. Schematics are in PDF format and require Adobe Reader.

Stanley-Bostitch
Select your model number from the drop down list box and hit search. Schematics and Usage Manuals are in PDF format and require Adobe Reader.

Delta
Straight forward and reliable page. Put in your model (catalog) number, click go and results are displayed. You may be asked to select from close matches or from several types. Schematics are in PDF format and require Adobe Reader.

Hitachi
Finding schematics is not so straight forward, yet simple here nonetheless. Put the model number in the search bar. On the next page, select your product from the list. Product page will have links on the bottom for parts list and owners manual in PDF format and will require Adobe Reader.

Imer
Still a work in progress. Check back frequently.

Makita
One of the easiest sites that I've had the pleasure of using, either enter your model and click go or if model is unknown, narrow down the search by selecting a tool type, then select from results links for user's manuals and parts breakdown in PDF format which will require Adobe Reader.

Milwaukee
A very thorough site containing most of Milwaukee's line including older models. Catalog (model) number and serial number are required in many cases. Parts diagrams and wiring are provided in PDF format which will require Adobe Reader.

MK Diamond
Select tool category, then select links for your model's manual and parts list or exploded view and parts list. All are in PDF format which will require Adobe Reader.

Panasonic
Select your model from a list of tools. Mostly new models. All are in PDF format which will require Adobe Reader.

Partner
Menu doesn't seem to be working, Check back frequently.

Paslode
Select your tool model from a list. Drawings are in PDF format, you know the drill.

Senco
Choose link to Senco Tools European, Senco Tools Global and USA, Senco Compressor USA or Accuset tools. Select your model, Drawings are in PDF format.

Skil
Small database of common Skil models. Select model and see the diagram in PDF.

Have a blog, lose your job?

Workers with Web logs are everywhere, and they're starting to make corporate America very nervous.

NEW YORK (CNN/Money) - Mark Jen landed a dream job with Google Inc. in January. He was fired less than a month later.

His infraction? He ran a Web log, where he freely gabbed about his impressions of life at the Mountain View, Calif.-based Internet search giant.

Web logs, or blogs, the online personal diaries where big names and no names expound on everything from pets to presidents, are going mainstream. While still a relatively small piece of total online activity, blogging has caught on with affluent young adults. As Forrester Research analysts recently noted, blogging will become increasingly common as these consumers age.

For companies, the growing popularity of blogs is a double-edged sword. On the one hand, corporate managers recognize the power of word-of-mouth as a sales tool. On the other hand, they're acutely aware of the dangers inherent in the rapid and widespread dissemination of company information.

"Blogs are enabling people to have a conversation with a much wider audience," said Kurt Opsahl, a staff attorney with the Electronic Frontier Foundation, a group that monitors Internet use and privacy rights. "They're saying the same things that people would routinely say around the water cooler, only now they're saying them in a forum that can be read by millions of people."

Even though employee blogging ranks behind personal Internet and e-mail use at work, Google and other companies are starting to crack down.

A former Delta Air Lines flight attendant claims she was fired in November over pictures she posted on her personal blog that she says the airline deemed "inappropriate." Friendster, an online social networking site, canned an employee last summer for her online musings about the company. And a Microsoft contractor lost his gig after posting on the Web photos of Apple computers arriving at the software giant's Redmond, Wash., headquarters.

Bloggers besieged
Employee bloggers aren't the only ones feeling the heat. In recent months Apple Computer has launched legal attacks against operators of at least three Internet sites -- not run by Apple employees -- that allegedly posted or linked to information that the Cupertino, Calif., maker of the iPod portable music player claims is proprietary.

A few of these targets are fighting back.

Ellen Simonetti, the former Delta stewardess whose "Queen of the Sky" online persona got her fired, has filed a discrimination complaint with the Equal Opportunity Employment Commission. The operators of sites targeted by Apple claim their postings, like those of a newspaper article, are protected under the First Amendment.

But employee and non-employee bloggers don't have the same legal protections.

Workers who rant or rave about bosses online -- whether it's done on the company clock or at home -- generally don't have a strong defense.

In most states, employees who don't have a contract are considered "at-will," which means they can quit at any time and for any reason. Conversely, employers have the right to fire them at any time and for any reason, except for well-known exceptions like race, age or gender.

So whether a supervisor discovers an underling ridiculing his thinning hair at the company elevator bank, at a local bar after work, or on the worker's personal blog doesn't matter. In either instance, the boss can turn around and say, " 'We don't need you. Why don't you go work for someone else?' " said Margaret Edwards, a partner with Littler Mendelson, a national law firm that represents employers.

Cliff Palefsky, a San Francisco employment lawyer, says there's a false sense that employers can't punish their workers for voicing personal opinions -- on their blogs or anywhere else. "People mistakenly believe that the First Amendment protects them in the workplace, which is generally not the case," he said.

There are a handful of exceptions. Several states, including California, specifically protect workers from retaliation for their political views. Other states have broader protections covering "off-the-job" activities, said Palefsky.

Even those safety nets have limits when it comes to bad-mouthing the boss. "If you're going to be talking about your employer, it's hard to call that 'off-the-job' conduct," said Palefsky.

Scare tactics?
The odds are much greater that the non-employee Web sites recently targeted by Apple can fend off the computer company's attack, legal experts said.

AppleInsider.com and PowerPage.com, two of the Web sites involved in the Apple case, posted or linked to information about a future software interface dubbed "Asteroid," according to Opsahl, the Electronic Frontier Foundation lawyer who is defending the sites.

Apple, in a lawsuit filed in California state court in December, claims the product leaks violated its trade secrets and wants the site operators to disclose the source's identity. But Opsahl counters that the site operators, like news reporters, are protected under the First Amendment as well as California state law.

Eugene Volokh, a UCLA law professor and expert on free speech and the Internet, said that the journalist defense is potent. "There's just no way that Apple can win," he said.

Even if Apple and other companies triumph in their campaigns against bloggers, their ability to control online diarists is inherently limited, said Doug Isenberg, an Atlanta lawyer and operator of GigaLaw.com, a technology-law site (See correction).

"The problem with a lot of these issues is, once the cat is out of the bag and the information has been disclosed, it can't be undisclosed," said Isenberg. "A lot of what these companies are trying to do is to deter other people from doing the same kind of things."

Correction: An earlier version of this story misidentified Isenberg's first name as Neil. (Go to the corrected paragraph.)

*******************
Fortunately, I got permission from the Dwight to put up this blog.

_noble

Sunday, March 06, 2005

Are you a contractor? Check out this national rating site for customers and builders!

Sour Patch List.com

I heard about this on the radio. It's a rating site for contractors to leave information on bogus or excellent customers and builders.

From the website -

"Why choose Sour Patch List? We offer over 30 different contracting trades from Electricians to Painters and much,much more. Save time and money! Know your customer before you even go to your first estimate. Servicing all 50 States! Sour Patch List is only for the contractor. Customers can not pay to be on this list nor can they view any of the ratings. Sour Patch List is a rating service that is membership based. Contractors can leave or view ratings on customers in 4 catagories. - Payment History; Working Conditions; Customer Difficulty; and Over-All Rating. "


Sour Patch List collects contractors’ information on local builders and customers in all 50 states.




We gather information from thousands of hard working professional contractors and service techs regarding how positive or negative their overall experience was with a builder or customer.




This service will help you save time, money, and aggravation. Sour Patch List will give you a preview of your up coming builder or client projects.




You will also be informed if your new found client pays promptly or has a safe working environment for you to work in. Take the guess work out of your construction projects. Sour Patch List will help you decide if this is truly a job you want, or should avoid.




Together we can make a stand and voice our opinions for a change! The Sour Patch List was created for all the hard working contractors to unite and voice our views.
****************************************

Sounds like a great idea!!

-Noble

Saturday, March 05, 2005

Tuckpointing Tool Basics

Cutting with the diamond blade requires special attention to maintain a consistent cut in the joint line.
Newer tools of the trade make tuckpointing easier and a lot less dusty. Workers and OSHA both appreciate the difference.


By Bill Glynn Jr.
Sawtec, Inc.
Fresno, Texas

Factories and other buildings made of masonry and brick are marvels, especially the older structures in industrial cities like New York and Chicago. Consider the material and labor involved with construction of these facilities, where every brick or block was placed by hand and every joint worked with a trowel — it is astounding. This is especially true when compared with today's more efficient building methods.

What is also astounding is the realization that during the expected life span of these buildings, every one of those same mortar joints will need to be cut, cleaned and refilled with fresh mortar, often several times. This restoration process, known as tuckpointing, is part of the standard maintenance package for brick and block buildings. A large specialized industry has evolved out of the need for this kind of maintenance, with contractors dedicated to the repair of masonry and brick structures.

Why Tuckpointing?
Why perform tuckpointing? The most common (and obvious) reason is to remove weather- and age-deteriorated mortar from the bed and head joints on buildings, monuments, chimneys and other brick or block structures. Aging and damaged mortar joints become a waterproofing problem, and eventually a structural issue, if not repaired. This means that, as a rule of thumb, tuckpointing is performed roughly every 20 years to make sure mortar deterioration does not undermine the structure. However, tuckpointing is not always limited to older structures. It can also be used for newer jobs where mortar may have been damaged or needs to be replaced because of problems with finish or color. With the trend today toward colored mortar mixes, this is even more relevant.

Tools of the Trade
It's been said that technology has a funny way of solving a big problem by leaving you with a bunch of smaller ones. Tuckpointing is no exception. Historically, tuckpointing was performed with manual tools: chisels, wire brushes and pointing trowels. Then contractors used pneumatic saws or electric, right-angle grinders and abrasive disks to grind out worn and damaged mortar. The biggest problem with these methods was the limitation of masonry blade technology. It was not uncommon for grinding disks to wear out very quickly (sometimes in minutes) or even fail while in use. This caused huge amounts of down-time, as well as worker safety concerns.

The development of tools that used a wet cutting diamond blade brought temporary relief. These tools, largely due to the use of diamond blades instead of abrasive disks, allowed for higher productivity and a more efficient means of cutting mortar. The problem with early diamond tools is that they required water as a coolant during use. This created a new set of difficulties: getting water to the site and all along the building, dealing with the wet slurry during and after the cutting process, and additional safety concerns associated with water and electricity on the same job site.

Luckily, diamond blade technology continued to evolve and new cutting devices were developed. Laser welding and better methods for manufacturing man-made diamonds produced a long-life diamond blade that could be run without a coolant: the dry diamond blade. This blade type has evolved to become the primary cutting tool for masonry and concrete cutting and is used in most tuckpointing applications today. This development allowed contractors to return to a dry cutting method using electric tools, the preferred solution for tuckpointing. However, as with other developments, this one also created its own set of problems.

The process of cutting out mortar can be very dusty and messy. Thousands of pounds of material, ranging from fine dust and sand to chips and chunks of mortar or block can be removed from a large project. At one time, the contractor was only responsible for the material that fell to the ground. The light debris and dust?...Well, that was someone else's problem. It was not uncommon for large projects to have clouds of light dust billowing from the external walls. Winds carried the dust for blocks, coating cars, pedestrians, plants and everything else in its path.

It didn't take long for this dust to be considered a nuisance, and soon jobs were shut down because of complaints and contamination. With this change, the contractor was now responsible for getting all of the dust cleaned up, a nearly impossible task. Many contractors went back to wet cutting, as the headaches from this type of clean up were far easier than the dry dust issues. Some contractors looked toward different types of secondary containment and dust collection devices similar to those that have been used in the abrasive blast industry for many years.

Most recently, regulatory groups have refined the rules of dust collection because of health and exposure issues. One of the latest recommendations is a point-of-process recovery of debris ‹ basically the use of special shrouding and dust collection systems to protect the operator as well as prevent environmental exposure of the fines produced during the cutting process.

New saws available on the market from several manufacturers address this issue. They use grinder motors to propel a dry cutting diamond blade. They have an enclosed shroud to control dust during the cutting process, which is then connected to a dust collection system via a flexible hose. During operation, dust and small particles are captured by the shroud and routed through the vacuum hose and into a dust collection system. These dust-controlling tools provide greater visibility when cutting. There are no dust clouds, and because these systems are designed to cut dry, there's no slurry produced that can block visibility. They also help remove small debris particles that can cause a blade to skip, interfering with the operator's ability to make uniform cuts. Additionally, clean-up time is dramatically reduced.

Tuckpointing Basics
Now that we know what tools are used in the tuckpointing process, let's discuss tuckpointing basics. The first step is to cut out the mortar joint, horizontally and vertically. Select a blade width that is slightly thinner (1/8-inch) than the joint to be cut. Tuckpointing blades are typically available in widths from 1/8- to 1/2-inch. Position the saw over the mortar joint and gently ease the blade into the joint. Cutting with a diamond blade requires special attention to maintain a consistent cut in the joint line. These types of cutting tools are capable of cutting brick or block as easily as they remove mortar, so a steady hand is a must. Many contractors find it works best to position the saw at a level somewhere between waist and chest height. This provides maximum visibility, good bracing stability and reduced worker fatigue.

Usually, material is removed to a depth of between 1/2 and 3/4 of an inch. In some extreme cases, greater depths need to be reached to find sound material. Also, where brick damage or settling has severely damaged the joint, full removal and brick replacement may be necessary.


Use of a special shrouding and dust collection systems protect the operator as well as prevent environmental exposure of the fines produced during the cutting process.

During the tuckpointing process, monitor the condition of the dust collection system and empty the dust bag when it reaches half full. A dust bag that is too full reduces or even stops the ability of the vacuum to work properly. A dust cloud is an indication that the bag is overloaded. To help avoid dust contamination when emptying the bag, wear gloves and an OSHA-approved lung protection device.

Once the bulk of the material has been removed, clean up and prepare the joints for new material. This entails chipping away any mortar remaining after cutting, brushing or rinsing out loose debris — the use of pressurized air to clean out debris is no longer recommended because of dust — and then performing any other special requirements a job may have.

Next, reapply material to the prepared joints. This process can be performed several ways, and much of this is based on the repair material chosen for the project. Matching the color of existing material is also important for a consistent finish.

In many cases, manufacturers recommended that the contractor first dampen the area where material is to be applied, then follow with several thin layers of mortar. Some repair materials can be applied at full depth. These materials can be applied manually or you can use "caulk guns" or other mechanical devices to inject the material into the joint. Whichever method is used, the mortar must be packed tightly into the joints. Any air gaps within the joint can trap water and cause failures under the stress of freeze-thaw cycles. Before the mortar fully sets, a final tooling will be performed to create a smooth, concave look. With a final cleaning after the mortar has cured, the job is complete.

Conclusion
Tuckpointing is a critical component of maintenance and repair for masonry and brick structures. Throughout the history of this industry, improvements in technology have allowed for better equipment and methods. Today's contractors have specialized tools such as dry cutting, shrouded saws that can provide improved environmental and worker protection, as well as higher productivity and efficiency.

Whirling Wheels

A tuckpointing grinder uses a wheel to remove material from the mortar joint. According to Ed Pchola, product manager for grinders at Robert Bosch Tool Corp., Chicago, Ill., their tuckpointing grinders, including the newly released 1775E model, use a diamond wheel. The wheel is 1/4-inch thick, more than the usual five-inch diamond saw blade, and coated with abrasive diamonds on the segments. The wheel can be adjusted for depths from 1/2- to 3/4-inch — which are common tuckpointing depths — up to 1 1/4-inches for serious cleaning.

The operator is protected by a two-sided guard or shield, an important consideration as, according to Pchola, tuckpointers tend to use the grinder inverted, which would cause the normally uncovered wheel to throw debris. The shield has an acrylic "view window" that allows the operator to see the joint as he or she works the job.

Bosch has made grinders for years, of course, but the new line is specifically designed for tuckpointing, incorporating the aforementioned features with easy wheel access for exchanging elements, a multi-position head for ease of use, and protected motor windings and switches to prolong tool life. It also has a vacuum attachment that, according to Pchola, provides dust removal at a rate of 95 percent or more. That means the tool meets Underwriter's Laboratory (UL) and OSHA's requirements for a clean, safe work area.

Weighing a little over five and a half pounds with an 11,000 RPM motor, the 1775E tuckpointing grinder should make completing tuckpointing less stressful and more worker-friendly, whether the job site is near the top of a high-rise or the bottom of a residential chimney.




--------------------------------------------------------------------------------
Bill Glynn is National Product Manager for Sawtec, based in Houston, Texas. He has been involved with development and testing of dust reduction tools for many facets of concrete and masonry restoration.

Thursday, March 03, 2005

Customer Complaints 101

NEVER STOP LEARNING
SOURCE - Investor's Business Daily
Customer Complaints 101


Handling customer complaints can cause heartburn. Who enjoys hearing someone blast off about some defective product or ill-rendered service?
Still, as tedious as it is, handling complaints is key to a business’ success.
Karen Leland, co-founder of Sterling Consulting Group and author of “Customer Service for Dummies,” says righting a wrong quickly can create a lot of goodwill toward your company.
She says surveys show an 82% chance customers will buy from you again if their complaints are handled fairly and quickly.
“It’s easy to give customer service when things go well,” Leland said. “But it means more to a customer when you take care of things when they go wrong.”
Follow these tips to handle complaints effectively:
Keep a positive attitude. It’s easy to think of a customer who calls or writes about a problem as a whiner, jerk or loser. Truth is, companies make mistakes and customers shouldn’t have to pay for them.
“Avoid negative filters and don’t view the customer as a complainer,” Leland said. “Focus on asking what the customer needs and how you can provide it.”

Listen carefully.

Before offering any solutions, let customers vent. But stop them short of abuse. They can complain about a product or service, but don’t let them call you an idiot. Politely tell them you simply want to help.

Act promptly.

Even before you begin solving the problem, let the client know you’re working on correcting it right away. “Most people with complaints want to know that you are aware of the difficulty and are working to correct it,” wrote Peggy and Peter Post in “The Etiquette Advantage in Business: Personal Skills For Professional Success.”

Express empathy.

You don’t have to agree with the complaint to show you understand how the customer feels. “Tell them you’re sorry they’re having this problem and that you can see they’re angry,” Leland said.
Avoid scolding the customer. Don’t say, “Your items weren’t sent because you didn’t include your mailing address on the order form.” Try this instead: “We didn’t fill your order because we didn’t have your mailing address.”

Start solving the problem.

Ask questions and show interest in the specific issue. Restate the problem using the customer’s own words. If you’re responding to a written complaint, personalize the letter to show the customer you’ve heard his complaint loud and clear.
Nothing makes customers more furious than receiving a generic “Dear Customer:” letter or e-mail.

Agree to a solution.

If it’s the company’s mistake, apologize and offer a care token. But be sensitive. Offering coupons for free meals may soothe a customer who received poor service but may seem callous and thoughtless to a person who suffered food poisoning, the Posts wrote.

Follow up.

Make sure the solution is in effect, Leland says. If it’s an internal procedure that caused the problem, fix the problem to make sure it doesn’t happen again.
Adelia Cellini Linecker






Wednesday, March 02, 2005

Workplace Best and Worst: Bad Policy

by Bob Rosneris

March 2, 2005 — Last week we talked about the necessity of company policies and their sometimes conflicting effect of making life difficult for employees.

As I noted, every organization that I've ever seen has a series of rules that can only make you wonder if there is an entire team of people who only exist to drive everyone else crazy. We heard some crazy ones, and here are the best answers to last week's question: What is the dumbest, worst and/or most annoying company policy you've ever seen?


"My boss had us all sign a paper saying we were supposed to keep working in the dark if the power went out. This is in a high-tech company building with no windows and lots of dangerous gases."


"I worked for a small semiconductor company in the early 1990s. The senior management at the company was so paranoid that someone was going to steal the company secrets that they outlawed personal computers for use inside the company because someone might make a copy of some sensitive file on a floppy disk drive and take it outside the company walls. Ironically, this company sold into very low-margin markets with less than leading edge technology or products. This policy made the day-to-day business activity much more cumbersome by being limited to antiquated 10-year-old technology to conduct company business — for a technology company. The planning group I led at the time spent at least an additional 50 percent of their effort working around this outdated technology."


"Fully refundable within 30 days of Purchase…Please allow four to six weeks for delivery."


"No facial hair can be grown on company time."


"Rental car expense will be denied and expense reports returned to the originator if the rental car receipt shows the car was used for less than 50 miles." [As a result, employees either circle the airport, or overstate the return mileage to the rental agency].


"If a customer asks for a bathroom, do not let him or her use it or admit to having one even if the customer sees the employee bathroom sign and is in dire need to relieve themselves."


"Not allowing to quote prices over the phone."


"Only having one water fountain for an entire warehouse."


"Never supplying hand soap to the employees."


"The fetus protection policy in Texas that required all females in a chemical compound plant to be sterilized in order to keep their jobs."


"When working from home and telephone lines are down, please call and inform division chief."



Workplace Best & Worst is a Wednesday feature at ABCNews.com. Each week we'll ask a question — What is the worst workplace prank? What is the best advice? Who was your worst boss? And then in week two we'll run the best responses.

Bob Rosneris a best-selling author, award-winning journalist, popular speaker and a guy who has chafed at and created some really dumb policies during the course of his management career.

Seven Deadly Sins of Ineffective Nametags

Hello, my name is Scott

By Scott Ginsberg

--------------------------------------------------------------------------------
(This article also appeared in the March 2004 issue of the St. Louis Small Business Monthly)

Your nametag is your best friend. It is a lifesaver in meetings, trade shows and events to start conversations when you meet groups of new people. It also identifies you as well as your company in the minds of others. As a result, you will become more approachable so you can connect and communicate with anybody. Unfortunately, nametags are useless and ineffective if they are designed and worn without careful consideration.

If you avoid The Seven Deadly Sins of Ineffective Nametags, you will maximize your approachability when you make your nametag more visible, accessible and efficient. You will also discover that when you invite people to “step onto your front porch,” they will cross the chasm between a stranger and a friend, or a prospect and a customer.

Size
How many times has someone rudely squinted at your chest desperately trying to make out those tiny letters? This is self defeating, embarrassing and actually works to decrease your approachability. Not to mention it makes the other person feel ridiculous! So, much like a retail price tag, your nametag must be readable from ten feet away — both the font and the nametag itself.

According to a nametag survey done by David Alder of Biz Bash, 50% of a group of meeting planners claimed that “illegible font size of nametags was a major problem.” And, consider the 75 million baby boomers that have reached, or will reach their bifocal days, this is a top priority. The recommended font size is 24 point - hopefully bigger if possible. Also be certain to avoid cursive, script or other fancy letters.

Clutter


Avoid nametags with overly thick borders, unnecessary clutter or too much text. Make it easy on the eyes. All of the information contained must be readable and memorable in less than five seconds. For trade shows or other venues with hundreds of people and limited time, be sure that your company name, position and logo are positioned adequately from a networking/prospecting standpoint. (Still readable from 10 feet away)

Other than that, make sure that any supplementary, less important text is significantly smaller than the name itself. Remember, they call them nametags because the name must be the focal point, whether it's the name of the person or the name of the company, those are the two most important pieces of information.

Color
The most effective background color for nametags is white. This allows maximum visibility for your logo, name and position. Dark blue, green or red backgrounds are used occasionally, but they have a tendency to “steal the show” from the rest of your nametag.

Write the font in black or dark blue. Never use yellow, orange or any other light color. Even if a dark color choice means an aesthetic digression, fashion must be outweighed by your nametag’s approachability and visibility! Finally, unless you work in an academic capacity, avoid gold nametags.

Turnaround


A frustrating nametag problem that people face is “the nametag turnaround.” No name. No logo. No company. Just the blank back of the badge! While lanyard or necklace style nametags reduce clothing damage, no doubt these will get accidentally turned around and tangled at some point!

Therefore it is vital to always write the exact same information on both sides. And, if someone who doesn’t know your name sees your reversed nametag, they might shrug their shoulders, turn away and find another person to talk to! (NOTE: If you write the information on both sides also eliminates the possibility that some of us will purposely turn our nametags around. “Lead us not into temptation…”)

Placement
The horizontal placement of your nametag is a function of the context in which you wear it. For example, on the right, nametags will be easily visible in the line of sight that correlates to your handshake. Most businesses handbooks will instruct you to wear nametag in this manner. And, it is a good visual aid for people who have can’t remember names—which is everyone!

On the other hand, for mobile and populated events such as trade shows, expos and conventions, it is more effective to wear your nametag on your left side. This allows people who approach in your opposite direction to see your nametag with significant ease, since we traditionally walk on the right side of the road/aisle/hallway.

Presence


Although horizontal placement of your nametag is an important consideration, vertical placement is the most important visibility characteristic. A nametag in the middle of your chest is likely to get covered by your arms, papers or some other obstruction. Furthermore, central placement of your nametag will make you unavailable to people outside of your conversation, thus limits your ability to meet more valuable people.

So, your nametag is pointless if it’s worn below your breastbone. The most effective location is two to three inches below your collar bone on whichever side most appropriate for your function. This allows maximum eye contact. Furthermore, high vertical placement of your nametag eliminates the possibility that it will be covered by something. For example, if your nametag hangs too low, it will be impossible for other people to read it when you: sit down, cross your arms, wear a jacket, write down information or use gestures while you talk.

Maximization
Have you ever seen a five inch nametag with tiny letters the size of sunflower seeds? What a waste! Use any and all blank space provided by your nametag. Make it huge! Don’t worry if you look silly, because everyone looks silly! And, although font size must be large anyway, don’t hesitate to increase the font commensurate with the size of the nametag itself. Imagine your nametag is a personal advertisement. Maximize your space efficiently. Think about this: you will never see a billboard on the highway that only uses half the space provided!

The next time you go to a meeting, convention, seminar or trade show, remember that your nametag is your best friend. In other words, think of your nametag as your “front porch.” It invites people. It makes them feel comfortable. And, it initiates conversations that transform strangers into valuable connections. But, like any good front porch, it’s important to create and wear nametags that are visible, accessible, and efficient so you will maximize your approachability.

(1,037 words)

© 2004 All Rights Reserved.
--------------------------------------------------------------------------------
Scott Ginsberg is a professional speaker, "the world's foremost field expert on nametags" and the author of HELLO my name is Scott and The Power of Approachability. He works with people and companies who want to become effective, engaging communicators one conversation at a time. For booking or more information, contact Front Porch Productions at (314) 878-5419 or email Scott at scott@hellomynameisscott.com.

Putting Customer's First

Source: Investor's Business Daily - Amy Alexander

You want customers to love you, so you set service goals. You explain them in bold Powerpoint. Everyone knows the targets, so what could go wrong? Plenty.
Lior Arussy, founder and president of Strativity Group Inc., uses the term "fatal mistakes" to describe foibles that keep companies from winning over customers.
"Unless companies address and uproot these fatal mistakes, their customer inititatives will continue to fail, despite the money invested and the level of commitment demonstrated," he said in "Passionate and Profitable."
Arussy's top 10 fatal mistakes?
1. Failing to take care of existing customers.
2. Looking at customer service as surface treatment or slogan.
3. Letting passion dissolve.
4. Overcutting customer service costs.
5. Forgetting to streamline operations that help customers.
6. Rewarding eployees for speed or productivity over service.
7. Expecting change to be automatic and easy.
8. Letting leadership fall by the wayside.
9. Leaving customers behind after the sale.
10. Letting technology interfere with human contact.
Even if you've made a few mistakes, though, you can bounce back. Headsets.com Did.
When Mike Faith started Headsets.com in 1998, he and his team thought customers just wanted low prices. " We figured, like the rest in our industry, that customer service was an optional add-on," CEO Faith said. "We couldn't have been more wrong."
After struggling for the first few years, Headsets.com decided to focus on customer service.
"We took a long, hard look in the corporate mirror, and decided we didn't like what we saw," Faith said.
Using surveys and research, the company asked customers what they really thought.
"We immersed ourselves in the customer experience," Faith said. "We had to be the customer."
Higher-ups called their own call center. They shopped online. They had headsets shipped to their homes, then returned them to judge how smoothly things went. They did the same with the competition.
Faith noted: "Some of the shortfallings in our service were immediately apparent."
Customers had to wait too long to talk to a person. E-mail support was overly automated.
Change took place by way of reachable but powerful, goals.
"We answered every phone call with four rings," Faith said. Customers could choose how they got in touch with the company, either by e-mail, online chats or phone. The company started paying reps more than the industry average. It screened staff carefully, seeking warmth and personality.
Faith stood by the company's new commitment. He even included his direct telephone number and e-mail with all marketing materials.
"It says, ' We're accountable,' one of our internal mantras," Faith said.
Renewed emphasis on customer care has paid off. Sales at Headsets.com have increased sharply over the last two years.

Tuesday, March 01, 2005

"Tool Tips" - Care and Safety with Electric Power Tools

1. Never carry a power tool by the power cord.

2. Disconnect tools when not in use, before servicing, and when changing accessories such as blades, bits and cutters.

3. Do not attempt to service machine unless qualified to do so.

4. Secure the workpiece with clamps or a vice, allowing both hands to be free to operate the tool.

5. Do not clamp the machine body in a vice.

6. Power tools should be regularly maintained. Always follow the user's instruction manual for lubrication and changing of accessories.

7. Do not wear loose clothing, ties or jewellery when using power tools.

8. Always wear eye and face protection, protective clothing and safety shoes.

9. Proper, effective hearing protection should be worn when working with noisy tools such as power hammers and breaking tools.

10. Do not use a machine without guards where supplied.

11. Do not use a power tool for work beyond its prescribed capability.

12. Check that speed of abrasive wheel is compatible with the machine speed.

13. Power tools should be stored in a dry place when not in use.

14. Electric power tools should not be used in damp or wet conditions.

15. Prior to operation carefully inspect the tool for cracks or dents in the body, grease leaks or missing screws.

16. Check the cable for cracks or cuts, ensure that the correct plug is fitted and that the voltage of tool and power supply are within acceptable limits.

17. Check grinding wheels, if any sign of damage, do not use.

18. Do not stand directly in front of grinding machine when switched on.

19. Immediately disconnect the tool from power supply if any undue smells, noises, sparks or smoking occurs, and submit for service.